Questions about Shopping & Shipping

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I ordered 3 identical pouches of tea but did not receive my 4th free pouch

Have you used a discount voucher code with your order? Unfortunately, our best buy deal is not valid with any other offers as stated on our website. As soon as you enter any discount voucher code on the checkout page the website re-freshes the page and removes the 4th free pouch. This is also reflected in your order confirmation email that you would have received. If you’d like to take advantage of the best buy deal we can absolutely organise that for you and then re-set your coupon code so t...

My order is cancelled and now I can’t use my voucher. What do I do?

Not to worry, we can easily reset your voucher! Please just email your voucher number to support@tleaft.co.nz (mailto:support@tleaft.co.nz) We will reply quick smart so you can carry on with your order.

I am having trouble logging in to my t leaf T account. What do I do?

Our apologies you have had trouble logging in – we understand this can be frustrating! Here are some possible solutions to try out: * Make sure you’re typing in the right email address and password. You might not have registered with your primary email address. * Try not to copy and paste the email and password – this sometimes adds an extra “space” into the password that you aren’t able to see. * If you can’t remember your password or it’s just not working, use the FORGOT YOUR PASSWOR...

How do I remove products from my shopping cart?

Simply go to the Shopping Cart review screen by clicking the Checkout button on the left. To remove any items, click the red button to the left of the tea name and image.

Best Buy Promotion

Our Best Buy promotion is: “Order 3x identical pouches and receive a 4th identical pouch free”. For example: Order 3x English Breakfast 100gm foils pouches and we will include a 4th English Breakfast 100gm foil pouch free. Please note that the best buy deal is not valid with any other offers.

Free Shipping Promotion

All Nationwide orders over $75.00 will receive free shipping.

What is your returns policy?

If your choice turns out to be not quite what you had in mind - send it back to us (unopened) within one week of receipt and we'll happily swap it or provide a refund. The cost of getting the goods back to us is yours, but we cover the cost of sending any replacement back to you. Returns should be addressed to: t leaf T Ltd - Returns P O Box 33139 Petone Lower Hutt, 5046 New Zealand

When will I receive my order?

All nationwide courier orders will be dispatched the same business day if received by 3pm. Nationwide Courier: 1-2 business days Rural Delivery: 4 business days PO Box Delivery: 4 business days International Air (not tracked): 10-15 business days. _You can expect that items will usually arrive at the destination within the time frame specified. Although we cannot guarantee that your item will always reach its destination within the target delivery time. Delivery to areas outside major citi...

How much does shipping cost?

Nationwide Courier: $8.00 Rural Deliveries: $10.00 International: This can vary, our website will automatically calculate international freight charges depending on the weight and size of your parcel. All nationwide or ders over $75.00 will receive free shipping.

Where do I enter my gift voucher?

You can apply your gift voucher at the bottom of the Checkout Screen:

How can I track my parcel?

When your order is complete, we send you a Shipping Confirmation Email with your tracking number (shown on the bottom right of the email). Just enter that number on the carrier’s website to see where your shipment is at. Please Note: International orders are not tracked,

Do you ship internationally?

Yes! We sure do. Please see the drop down list in the shipping address section for a list of countries we ship to. Please Note: If a tea is imported that does not meet a customs requirements then the product could be heat treated at the importers expense or destroyed. We recommend that customers refer to their governments’ importation guidelines. We can also be contacted at support@tleaft.co.n z (mailto:support@tleaft.co.nz) and we will advise if we are aware of any issues relating to the r...